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Case Study: City of Karlovac

The digitalization of simple procurement is an important step towards fulfilling our mission: building trust, promoting positive social values, and embracing ecological principles that form the foundation of a strong and successful local government.
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About the Project

Sector: Public administration

Modules: Procurement Requisitions, Publice Procurement Procedures, Purchase Orders, Contract, eAuctions

Number of users: 57

Period of using Ensolva: since May 2020.

Population: 55 705 (2011)

"The implementation of Ensolva was a key strategic decision to increase the efficiency and transparency of the entire procurement process. We process and prepare a large number of requests with Ensolva during the implementation of simple procurement procedures that do not require the physical presence of employees."
Irena GrčićHead of Public Procurement Office

Project Summary

Challenges

  • The previous procedure relied on postal delivery or in-person submission for bid proposals.
  • Manual analysis of bids and maintenance of paper documents pose problems and consume time and money.
  • There is an increased potential for errors during bid analysis, which can impact contract allocation.
  • Communication through various channels often leads to misunderstandings.
  • The process of implementing the procurement procedure, from requisition to contract or purchase order, is time-consuming.

Solutions

  • Procurement requisitions
  • Simple procurement procedures
  • Supplier Portal
  • eAuctions

Results

  • Requisition forms in web format enable time and administration savings.
  • Errors are easily corrected without the need for a new request.
  • Procedures are automatically generated from approved procurement requisitions.
  • The implementation is tailored to the needs of the City of Karlovac.
  • Ensolva provides user-friendly interface and fast communication with business entities.
  • Digitalization of simple procurement has eliminated physical tasks.
  • Ensolva has improved employee productivity and enabled easy approval of procurement.

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