Having happy users makes us happy!
We truly believe in the quality of our service, and that’s why we give you a money back guarantee within 15 days from the date of purchase.
If the service really doesn’t satisfy you or you have encountered problems that we were unable to solve, we will be happy to do a purchase cancellation and give you a refund. Any limitations described in the rules are not created to cause you inconvenience, but only to prevent an unfair use of this guarantee.
To take advantage of the guarantee, you need to remember some points and rules:
- The countdown of the guarantee period starts from the moment of purchase.
- You can use the return option only once.
- Returns may be requested without objective reasons.
The standard period from the moment of acceptance and confirmation of your feedback form is 7 to 15 days. This time is necessary for us to be sure that there will be no complaints about your activity after you have completed using the service.
In exceptional cases, the refund period may be extended by several days, but we will certainly notify you of this with an explanation of the reasons.
If your subscription has not been activated or not used, you can request an accelerated refund procedure.
To make a return, you must write to us using the Feedback Form on the site, indicating:
- In the subject of the message “Return Under Guarantee”.
- A valid e-mail for reply.
- Your reason for the return.
Make sure that after sending the request, a confirmation of ticket creation has been sent to your e-mail.
We may from time to time update the return guarantee without notice, while notification of any significant changes to the conditions will be provided to subscribers by e-mail or via an update on the site.
If you continue to use our service, site, developments, and applications after these changes take effect, you agree to the revised Terms and Conditions.
In case of any questions regarding these rules, or the work of the service as a whole, you can contact us by e-mail firstname.lastname@example.org.
Actual since publication: September 11th 2019.